Customer Relations Specialist

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Title: Customer Relations Specialist
Career Level and Role Type: Entry to Mid; Full-Time Position
Tools Ticket tracking with Jira; Confluence Wiki; Microsoft Office
Education College Degree or Technical Degree Required
Responsibilities: Customer support for service-related issues

Customer communication for product changes

Customer contact database management

Documentation for customer facing and internal issues

Support and supplement quality assurance processes

HIPAA and HITECH compliance

 

Health Monitoring Systems is seeking candidates for a customer support specialist role.  This position is responsible for working with end users and ensuring successful customer experience.   The customer support specialist tracks customer issues, communicates changes in the EpiCenter service, and manages regular status meetings.  EpiCenter is software-as-a-service (SaaS) provided to public health departments to monitor healthcare-related data throughout the United States.  EpiCenter is the largest system in the country that collects real-time HL7 healthcare data, storing billions of records from thousands of providers.

This support position demands candidates who are capable of mastering technology.  EpiCenter is developed by Health Monitoring Systems and involves multi-domain expertise.   This expertise is distributed throughout team members who are leaders in the field.   The position will need to discuss customer questions and issues with domain experts and be able to accurately and succinctly convey status.

The position is responsible for:

  • Managing the customer ticketing process
  • Tracking issues to successful resolution and acceptance
  • Maintaining routine status reports

Since Health Monitoring Systems works with healthcare data, our systems conform to a company Information Security Plan that implements HIPAA and HITECH.  Adhering to these standards and working with our processes is an important responsibility of this position.

A successful candidate for this position will be detail-oriented, possess excellent communication skills, demonstrate interest in technology, and desire to help customers meet their objectives.

Contacts us at jobs@health-monitoring.com

Healthcare Facility Coordinator

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Career Level: Entry to Mid for Full-Time Position
Compensation: Entry to Mid for Full-Time Position
Environment: Software as a Service
Education College Degree Required
Location Hybrid position at company’s discretion;

No full-time remote considered
Responsibilities: Facility Communication

Facility Data and Configuration Review

Report Creation and Delivery to Stakeholders

Health Monitoring Systems is seeking candidates for an open position as a Healthcare Facility Coordinator as part of our Customer Relations Team.  This position is responsible for coordinating with healthcare facilities and our technical staff to plan, track, and report on the progress of data connections with healthcare facilities.

EpiCenter is a Software-as-a-Service system provided to public health to monitor population health.  The system connects healthcare to public health by gathering data from hospitals, urgent care centers and physician offices.  EpiCenter is the largest system in the country that collects real-time healthcare data directly from healthcare facilities, covering an area of nearly 40 million lives in the United States.

The Healthcare Facility Coordinator position requires excellent communication and organizational skills.  Candidates should be exceptional at using technology and be conversant with the healthcare system.

Our Healthcare Facility Coordinator will be responsible for following our established processes for new facility connections, facility issue management, and facility status reporting.  This is an excellent position for a self-motivated individual to obtain deeper experience in healthcare data.  An excellent candidate will be able to gain a basic understanding of the technology used to collect and analyze healthcare information, including a basic understanding of HL7 and HIPAA.

Since Health Monitoring Systems works with healthcare data, all of our systems conform to a company Information Security Program that implements HIPAA and HITECH.  Adhering to these standards and improving our processes in a commonsense way is an important part of this position.

Ideally, we are looking for a  candidate who can bring intelligence and energy to the position.

Contact us at jobs@health-monitoring.com